Service Terms

1. Quotes & Diagnostics
1.1 Quotes are provided based on the details submitted via our forms.
1.2 While we strive for accuracy, final costs may be adjusted if additional issues are discovered upon physical inspection. George will always contact you before proceeding with extra work.
1.3 If an item is deemed unrepairable, no labour fee is charged, but the customer remains responsible for all return shipping costs.

2. The Nature of Retro Hardware
2.1 You acknowledge that vintage electronics (often 20+ years old) are inherently fragile.
2.2 While every precaution is taken, Worser Retro is not liable for pre-existing "age-related" hardware failures (such as brittle plastics snapping, trace rot, or component fatigue) that occur during standard disassembly or professional soldering procedures.

3. Shipping & Insurance
3.1 Inbound: The customer is responsible for safely packaging and insuring items sent to our workshop.
3.2 Outbound: All items are returned via tracked courier services. Our liability for loss or damage ends once the item is accepted by the courier. We strongly recommend customers request enhanced insurance for high-value custom builds.

4. Warranty & Support
4.1 All repair and upgrade work carries a 90-day warranty specifically on the work performed and parts installed.
4.2 This warranty does not cover unrelated hardware failures, accidental damage, or issues caused by the use of incorrect or unregulated power supplies.

5. Payment & Abandonment
5.1 Invoices must be paid in full before items are dispatched.
5.2 Unclaimed Items: Pursuant to the Torts (Interference with Goods) Act 1977, if an item remains unpaid for 60 days, Worser Retro will issue a formal "Notice of Intention to Sell." This notice provides a final period (typically 3 months) for the customer to settle the debt and collect the item before it is sold to recover costs.

6. Returns & Refunds
6.1 30-Day Returns: We offer a 30-day return window for all standard items.
6.2 Free Returns: As an eBay Approved Refurbisher, we provide free return shipping for all returns within this 30-day window.
6.3 Faulty Goods: In accordance with the Consumer Rights Act 2015, if an item is faulty or not as described, we will provide a repair, replacement, or full refund and cover all associated shipping costs.
6.4 Custom & Bespoke Items: Please note that custom-built consoles or bespoke upgrades are exempt from "change of mind" returns due to their personalised nature. These items are still fully covered by our 90-day workshop warranty for any technical faults.
6.5 Process: To ensure your return and refund are processed correctly, please initiate all returns through the eBay 'My Account' portal.